Sikkim Manipal University, Directorate of Distance Education: Help Desk Details

A lot of students seem to be confused about how to get information about distance education courses offered by the Sikkim Manipal University. A lot of times we wish if we could just contact someone and ask about all our queries about courses, syllabus, exams, date sheet, registration, re evaluation etc.

Don't worry, here is all the information that you need.

SMU Help Desk

Sikkim Manipal University's Directorate of Distance Education has a Help Desk that provides assistance to Students and as a single point of contact to resolve their queries. You may get in touch with them via any of the following methods:

I. IVR Facility:

You may use the IVR Service by calling 0820 - 429 71 71

Interactive Voice Response, or IVR, is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience.

Using SMU-DDE IVR facility, Students and Learning Centres can avail information related to:

1. Programs offered and Fee details.

2. Status of Fresh Admission (Registration).


3. Re-registration, Re-sitting, and Re-admission details.

4. Examination details like Time-Table, Admit Card, Results, Marks Card status and Certificate status as well as procedure to apply.

Apart from the above mentioned facilities, students can record their feedback and suggestions for further improvisation of this facility.

II. Help Desk Service:

(a) Telephone

Helpdesk is available on the following telephone numbers:

0820-4297101

0820-4297111

(b) Email

You can email the SMu Help Desk at:

smuhelpdesk@manipalu.com